Overview
RIVET Studios™ Support exists to assist with legitimate technical, account, and billing issues. It is not a platform for threats, pressure tactics, or hostile behavior.
Any attempt to intimidate, coerce, or strong-arm support staff is considered abuse of support services.
Threats Do Not Influence Outcomes
Threats or ultimatums will not result in faster service, special treatment, or favorable outcomes.
This includes statements such as:
“I’ll charge back if this isn’t fixed”
“I’ll report RIVET Studios to Stripe / Roblox / Discord”
“I’ll sue”
“Fix this or else”
“Do this or I’ll expose/report you”
These statements immediately undermine your request and may end the conversation.
What Support Will Do
If a ticket contains threats, ultimatums, or abusive language, RIVET Studios™ may:
Close the ticket without further response
Refuse to continue communication on the issue
Restrict or revoke access to support services
Escalate the matter to account enforcement
Support staff are not required to continue engaging once a threat is made.
Chargebacks & Legal Threats
If you threaten or initiate:
A chargeback
Legal action
Regulatory complaints
Support will cease communication immediately. Any further handling will occur through the appropriate legal, financial, or platform channels, not support tickets.
Abuse of Support Services
Repeated misuse of support, including hostile language, bad-faith arguments, or pressure tactics, may result in:
Support access limitations
Account restrictions or termination
Loss of eligibility for assistance
Proper Use of Support
If you need help:
Be clear and respectful
Provide relevant details
Use the correct appeal or report channels when required
Respectful communication is the only way support can assist you.
Final Notice
Support is a privilege. Abusing it will only reduce or remove your ability to receive help in the future.