Overview
RIVET Studios™ website accounts may be suspended or permanently terminated for violations of our policies, misuse of services, abuse of systems, or other enforcement-related reasons.
Website account actions are separate from in-game and Discord moderation.
Non-Appealable Website Actions
Website account suspensions and terminations are final and non-appealable.
This includes, but is not limited to:
Account termination
Website access suspension
Store or subscription access removal
Support access restriction
Support will not review, reverse, or discuss website account enforcement decisions.
What Support Does Not Handle
RIVET Studios™ support does not handle:
In-game bans or warnings
In-game moderation disputes
Discord server moderation actions
Requests to reduce or remove punishments
Appeals submitted through tickets or DMs
Submitting a support ticket for these issues will not result in a review and may be closed without response.
How to Appeal or Report (Correct Channels)
If your issue relates to game or Discord moderation, you must use the appropriate form below. These are the only accepted methods.
Game Moderation Appeals (All Experiences)
https://appeal.gg/9eZ3pnv8zA
Discord Server Appeals
https://appeal.gg/9eZ3pnv8zA
Report a Player (Game or Discord)
https://appeal.gg/9eZ3pnv8zA
Report Staff Abuse (Game or Discord)
https://appeal.gg/9eZ3pnv8zA
Appeals or reports submitted through any other method will not be processed.
Important Notes
Submitting an appeal does not guarantee approval
Duplicate appeals may be denied without review
Decisions made through the appeal process are final
Please ensure you select the correct form and provide complete, accurate information.