Overview
RIVET Studios™ Support is not a place to vent, argue, or escalate personal drama. Tickets submitted about so-called “admin abuse,” “corruption,” or staff conspiracies are not valid support requests.
These claims are almost always subjective, emotional, or rooted in disagreement with a moderation outcome.
“Admin Abuse” Is Not a Support Issue
Support does not handle reports labeled as:
“Admin abuse”
“Staff corruption”
“Power trips”
“Bias”
“Unfair staff”
“Admins targeting me”
Submitting tickets with these terms does not make the issue legitimate. It signals a dispute with a moderation decision, not an actual support problem.
What Support Will Not Do
Support will not:
Overturn moderation actions
Investigate staff decisions through tickets
Mediate arguments between players and staff
Debate rule enforcement
Enter opinion-based or emotional disputes
Tickets attempting to reframe punishments as “abuse” may be closed without response.
The Correct Way to Handle Staff Issues
If you believe a staff member acted improperly, there is one correct path:
Report Staff Abuse (Game or Discord)
Open a Staff Report Ticket via our ticket system
Staff abuse report tickets are reviewed by appropriate leadership. Support does not interfere with or override this process.
Important Reality Check
Disagreeing with a punishment does not mean:
Abuse occurred
Corruption exists
Rules were broken by staff
Enforcement actions are not required to feel fair to be valid.
Final Notes
Support tickets are for technical, account, and billing issues
Drama-based tickets waste time and delay real support
Repeated misuse of support for disputes may result in restricted access
If your issue is not something support can fix, refund, or technically resolve, it does not belong in a support ticket.